Hub Docs User documentation
Back to home
Hub Docs

Knowledge Base

What it is

A shared place for reference material inside a Space. The Knowledge Base has two halves:

  • Documents — files you upload (PDFs, slide decks, contracts, anything else) with a title and an optional description.
  • Wiki — pages you write directly in Hub, with a tree of parent and child pages and a Markdown editor.

Everything in a Space's Knowledge Base is visible to the members of that Space.

When to use it

  • You have a reference document — a policy, a brief, a slide deck — that the whole team should be able to find later.
  • You want to write a how-to, an onboarding page, or meeting notes that live alongside the work, not in a separate tool.
  • You want to organise pages into a tree (a top-level "Engineering" page with "On-call" and "Releases" underneath it, for example).

Where to find it

Open Knowledge Base in the sidebar of any Space that has it enabled. The Knowledge Base appears in Initiative, Company, Platform and Support workspaces.

The page has its own sub-nav on the left:

  • Documents — the file library
  • Wiki — opens the wiki landing page, which lists every wiki page in the Space
  • Pages — an expandable tree of every wiki page in the Space, shown below Wiki once you've created at least one page

How it works

Documents

The Documents tab is a searchable, sortable list of every uploaded file in the Space. Each row shows the title, description, when it was uploaded, and a Download link.

Upload a document. Click Upload at the top right. The flyout asks for a Title, an optional Description, and a File (up to 50 MB). Save and the document appears in the list.

Delete a document. Use the row action on the Documents list. Hub asks you to confirm before removing it.

Wiki

The Wiki side of the Knowledge Base is a tree of pages. The Pages group in the sidebar lists every top-level page; click the arrow next to a page to expand its children. The Wiki sidebar link itself opens a landing page that shows the same tree in the main panel, so you can browse from there too.

Create a page. Click New Page on the Wiki landing screen, or, from any existing page, click Sub-page to add a child underneath it. Each page has:

  • Title — what shows up in the tree and at the top of the page
  • Parent Page — choose where the page lives in the tree, or leave blank for a top-level page
  • Content — a full Markdown editor with a side-panel AI assistant; the editor preview renders headings, lists, tables, code blocks, links, and images

Edit a page. Open the page and click Edit. You can change the title, move the page under a different parent, or rewrite the content.

History. Each page keeps a version history. Use the history button at the top right of a page to see who edited it and roll back if needed.

AI assist. The chat panel knows what page you're on. Useful prompts:

  • "Summarise this page."
  • "Suggest edits to improve clarity."
  • "Create a new wiki page from these notes."
  • "What changed in the wiki this week?"

Related