Last updated: 4 August 2026

1. These terms

These terms govern use of Hub (the "Service"), provided by Canonic Technologies, Inc., a Delaware C Corporation ("we", "us"). By accessing the Service you agree to them. Where a signed agreement exists between us and your organisation, that agreement prevails over these terms to the extent of any conflict.

2. The Service

We provide Hub as a hosted subscription service, deployed as a dedicated instance for each customer. We may improve, modify or discontinue features, and will give reasonable notice of any change that materially reduces core functionality.

3. Your account

You are responsible for the accuracy of your account details, for maintaining the confidentiality of credentials, and for activity under your account. Notify us promptly of suspected unauthorised access. You must be authorised to bind the organisation you register on behalf of.

4. Acceptable use

You must not use the Service to store or transmit unlawful material; infringe intellectual property or privacy rights; attempt to gain unauthorised access to the Service, another customer's instance, or related systems; interfere with or disrupt the Service; probe or test its security without our written consent; or resell the Service without agreement.

5. Your content

You retain ownership of the content you place in the Service. You grant us the limited rights necessary to host, process and display it in order to provide the Service. You are responsible for your content, including having the necessary rights and permissions to place it in the Service and to have us process it as described in our Privacy Policy.

6. Data protection

Where we process personal information on your behalf, we do so only on your documented instructions and for the purpose of providing the Service. Our Data Processing Agreement applies and forms part of these terms. Our handling of personal data is described in our Privacy Policy.

7. Artificial intelligence features

AI features are optional and controlled by you. Where enabled, content is transmitted to third-party AI providers listed in our Privacy Policy in order to generate requested output. AI output may be inaccurate or incomplete, and you remain responsible for reviewing it before relying on it or acting upon it.

8. Availability

We aim to make the Service available 99.5% each calendar month, excluding scheduled maintenance. We give advance notice of scheduled maintenance where practicable. Any service level commitments and associated remedies are set out in a separate service level agreement where one has been agreed.

9. Fees

Fees, billing frequency and the subscription period are set out in your order. Unless your order says otherwise:

• Invoices are payable within 30 days of the invoice date.
• Fees are stated exclusive of sales, use, VAT and similar taxes, which you are responsible for, other than taxes on our income.
• Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum permitted by law, and we may suspend the Service after giving at least 10 days' written notice of non-payment.
• Fees are non-refundable except where these terms expressly provide otherwise.
• We may change fees on renewal by giving at least 30 days' written notice before the renewal date.

10. Confidentiality

Each party will protect the other's confidential information with reasonable care and use it only for purposes of the agreement. This does not apply to information that is public through no fault of the recipient, independently developed, or lawfully received from a third party.

11. Intellectual property

We retain all rights in the Service, including its software, design and documentation. Nothing in these terms transfers ownership to you other than the rights expressly granted.

12. Term and termination

These terms apply for the duration of your subscription. Either party may terminate for material breach not remedied within 30 days of written notice. On termination we retain your data for 30 days to allow export, after which it is deleted.

13. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care, and in accordance with the documentation and any agreed service levels.

Except as expressly stated in these terms, the Service is provided "as is", and to the maximum extent permitted by law we disclaim all other warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that AI-generated output will be accurate or complete.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or anticipated savings, even if advised of the possibility.

Each party's total aggregate liability arising out of or relating to these terms is limited to the fees paid or payable by you for the Service in the twelve months preceding the event giving rise to the claim.

These limits do not apply to: your obligation to pay fees; either party's breach of its confidentiality obligations; your indemnification obligations; or liability that cannot be limited or excluded under applicable law.

15. Changes to these terms

We may update these terms. Where changes are material we will give reasonable advance notice. Continued use after the effective date constitutes acceptance.

16. Governing law

These terms are governed by the laws of the State of Delaware, United States of America, and the parties submit to the exclusive jurisdiction of its courts.

17. Contact

Questions about these terms: legal@canonic.tech

Canonic Technologies, Inc. 1111b South Governors Avenue, Suite 99942 Dover, DE 19904, United States